Privacy Policy

Effective Date: 01/01/2025

Last Updated: 3/17/25

1. Introduction

Reel Party Charters ("Company," "we," "our," "us") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.ReelPartyCharters.com (the "Website")

2. Information We Collect

We collect information from and about users of our Website, including:

Personal Information: Name, email address, phone number, billing details, and any other information you provide.Usage Data: Information about how you interact with our Website.Communication Data: Records of your correspondence with us, including SMS and email communications.Cookies & Tracking Data: Data collected through cookies, analytics tools, and other tracking technologies.

3. How We Use Your Information

We use your information to:

Provide and manage our services.Process transactions and send order confirmations.Send service-related messages, including appointment confirmations, reminders, and customer support.Send marketing and promotional messages (only if you opt-in).Improve our Website and services.Ensure compliance with legal obligations and industry regulations.

4. Sharing of Information

We do not share, sell, or distribute your personal information to third parties except in the following cases:

To service providers who help us operate our business (e.g., payment processors, email service providers).If required by law or to protect our legal rights.With your explicit consent.

5. SMS Communications & A2P Compliance

By providing your phone number, you agree to receive SMS communications from us. We comply with A2P (Application-to-Person) messaging regulations and:

Do not share your number with affiliates or third parties.Provide opt-in and opt-out mechanisms for SMS communications.Ensure transparency in how we use your phone number.Allow you to opt out anytime by replying STOP or OUT to our messages.

6. Data Security

We implement security measures to protect your personal data from unauthorized access and misuse, including encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

8. User Age Restrictions

Our services are intended for individuals 18 years and older. If we discover that we have collected personal data from someone under 18, we will take steps to remove the information.

9. GDPR & CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have rights under GDPR/CCPA, including:

The right to request access to your data.The right to request deletion of your data.The right to opt out of certain data collection practices.To exercise these rights, contact us at [email protected]

10. International Data Processing & Cookie Consent Notice

Your data may be stored and processed in the United States. By using our services, you consent to the transfer of your data outside the European Economic Area (EEA).We use cookies to enhance user experience. By continuing to use our Website, you consent to the use of cookies. EU visitors will be presented with a cookie consent banner.

11. Changes to This Privacy Policy

We may update this policy periodically. The "Last Updated" date will reflect any changes.